📋 Terms and Conditions

1. Agreement to Terms

By engaging Rais Helmy Development Services ("we," "our," or "us") for any development work, you ("client" or "you") agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our services.

2. Services Overview

We provide custom software development services including but not limited to:

• Web application development (.NET MVC, React, Next.js)
• Mobile application development (Flutter, FlutterFlow)
• System integration and API development
• Server setup and deployment services
• Hardware-software integration
• Workflow automation and AI implementation
• Bug fixing and feature enhancement
• Network and remote access setup

3. Project Scope and Specifications

3.1 Project Definition

All projects begin with a detailed discussion to define scope, requirements, and deliverables. Any changes to the agreed scope may result in additional charges.

3.2 Package-Based Services

Our modular approach allows clients to select specific packages. Each package has defined features and pricing as outlined on our main website.

3.3 Custom Requirements

Any custom features beyond standard package offerings will be quoted separately and require written agreement before implementation.

4. Pricing and Payment Terms

4.1 Package Pricing

Package prices start from RM200 as indicated on our website. Final pricing depends on specific requirements and complexity.

4.2 Payment Schedule

• Projects under RM1,000: 50% upfront, 50% upon completion
• Projects RM1,000-RM5,000: 40% upfront, 40% at milestone, 20% upon completion
• Projects above RM5,000: Custom payment schedule to be agreed

4.3 Rush Jobs

Projects requiring completion within 2 weeks may incur a 30% rush fee.

5. Timeline and Delivery

5.1 Project Timeline

We provide estimated timelines based on project scope. Actual delivery may vary depending on:

• Complexity of requirements
• Client feedback and approval speed
• Third-party integrations
• Hardware availability (for integration projects)

5.2 Client Responsibilities

Timely delivery depends on client providing:

• Required assets (logos, content, credentials)
• Prompt feedback on deliverables
• Access to necessary systems/accounts
• Clear communication of requirements

6. Intellectual Property

6.1 Client Ownership

Upon full payment, clients own the custom code developed specifically for their project.

6.2 Our Tools and Libraries

We retain rights to our development tools, templates, and reusable code components that may be used across multiple projects.

6.3 Third-Party Components

Some projects may include third-party libraries or services subject to their own licensing terms.

7. Support and Maintenance

7.1 Included Support

All packages include 30 days of free support covering:

• Bug fixes related to delivered functionality
• Minor adjustments and clarifications
• Basic usage guidance

7.2 Extended Support

Support beyond 30 days is available at our standard hourly rates or through maintenance packages.

8. Limitations and Disclaimers

8.1 Service Availability

While we strive for reliable service, we cannot guarantee 100% uptime for hosted solutions due to factors beyond our control.

8.2 Third-Party Services

We are not responsible for issues arising from third-party services, APIs, or hosting providers.

8.3 Data Security

We implement reasonable security measures but cannot guarantee absolute security against all potential threats.

9. Client Responsibilities

Clients are responsible for:

• Providing accurate project requirements
• Ensuring legal compliance of their business/content
• Backing up their data regularly
• Maintaining their own user accounts and passwords
• Complying with applicable laws and regulations

10. Termination

10.1 Project Cancellation

Either party may terminate a project with written notice. Completed work will be charged according to the agreed rates.

10.2 Termination for Cause

We reserve the right to terminate services immediately if:

• Payment terms are violated
• Client requests illegal or unethical functionality
• Abusive or unprofessional behavior occurs

11. Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or special damages including but not limited to loss of profits, data, or business opportunities.

12. Governing Law

These terms are governed by Malaysian law. Any disputes will be resolved through good faith negotiation or mediation in Kuala Lumpur, Malaysia.

13. Changes to Terms

We reserve the right to update these terms. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of updated terms.